Contacting Technical Support
We recommend that you first read through our
Frequently Asked Questions page before contacting us. We also have
free documentation available for download. If neither of those answers
your questions, you can reach us by phone, email or fax at:
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Phone:
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(650) 321-2640 ext 130
7:00 am to 5:00 pm PST
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Fax:
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(650) 321-0356
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E-mail:
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tech@envmgr.com
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Important Note:
Telephone support is free for AlphaMailer, Envelope Manager PAVE, Envelope
Manager LE, DAZzle Express, or DAZzle Designer customers who have purchased the
current year's upgrade. There is a $25 charge per incident for technical
support via telephone for all others. There is no charge for email or fax
technical support for all customers. If this is an urgent matter, we recommend
that you do not contact us via email as there is a one to two
business-day turnaround time for email requests.
Finally, we will be better able to help you if you supply us with the following
information:
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Your version and serial number. (You can find this by going to the Help|About
menu option.)
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The exact
text of any error messages you may be receiving. This is especially helpful to
us if you have a sporadic problem that we may not be able to duplicate over the
phone.
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The specific steps you take to get to the error message, including the last
screen you were at when the error comes up.
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What troubleshooting, if any, you have already tried.
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If this is a procedural issue, a detailed description of what you are trying to
accomplish.
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Updated May 12, 2008
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