Training

SUPPORT

Training Information

Envelope Manager Software offers a variety of training options. A comprehenseive, full day (8 hour) training session is available and is the most effective training we offer. It covers all of the mailing and office automation features available in Envelope Manager, followed by a step-by-step walk through an automation mailing. You'll get the information and hands-on practice you need to get your work done!

Phone training and in-house training are also available. Phone training works best as an introduction to Envelope Manager and is most useful for users who are comfortable with computers and have a general understanding of the automation mailing process. It provides an overview of the automation process and key functions in EM. We can also make arrangements to hold training sessions at the Envelope Manager Software office in Palo Alto, California. Space is limited, so we can only accommodate two trainees per session.

Rates
Type	Rate	Expenses
Phone	$65/hr	N/A
In-house	$100/hr	N/A
On-site, local	$1000/day	All included
On-site, West Coast (PST)	$1595/day	All included
On-site (Outside PST)	$1595/day	Air fare

Prior to Training:
Prior to scheduling a session, we'll ask a few questions about your comfort level with PCs, the hardware you're using, what functions you plan to utilize, and some specifics about the mailing you currently do. We use this information to suggest the type of training that would be most effective and to prepare your session. The questions we'll ask:

Which WINEM package are you using (LE or PAVE)?
Is it a LAN (multi-user) or single user version? Which release is it?
How have you been handling your mailing and database needs until now?
What kind of PC (CPU, RAM, hard disk space) and operating system (Windows 3.x, 95, NT) are you using?
What kind of printers do you use now or anticipate using?
Who will be using WINEM? Who will be attending training? What is their computer and mailing experience?
What are the size and frequency of your mailings? What has been the mailing type and class? What mailpiece/envelope/label do you use?
What method of ZIP+4 verification will be used?
For on-site sessions, where will the training be held (an office with a single PC, a training room with multiple PCs)? What equipment will be available?
Which WINEM features are you planning to use?
Do you have any concerns or support issues?

Details:

Please plan to schedule training 2 weeks or more in advance.
The application (WINEM) and hardware must be up and running prior to the training session.
Due to space limitations, the in-house training is limited to two trainees per session. There is no trainee limit with the other types of training.
We request payment in advance by Visa, MasterCard, Discover, American Express or company check.

How to set up training:
You can either e-mail training@envmgr.com or call (800)576-3279 to set up a training session or to discuss the options further. We look forward to hearing from you!

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